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Review 3/10/2009
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Mail fraud by Frosty Computers
I ordered a MSI laptop on December the 3rd 2008 from Frosty Computers, http:--www.frostycomputers.com-. What I received were two power supplies instead of the laptop. I called the Frosty Computers customer service. The contact person was Ben Hsu who assured me that he had sent me the laptop through USPS.
Then I complained to the USPS. An USPS inspector checked the box and told me that the label on the box that I received was not altered and there is no way for somebody from the USPS to change the label to another box, so the box that I received was the one that Frosty Computers sent me. The label was made by Frosty Computers because they have an account on eBay.
Mail fraud was the conclusion of this entire bad experience, Frosty Computers made me lose my money, and waste my time.
I don't want more people being ripped off like I was. One should be careful when shopping on line and only buy from reputable places. A place where customer satisfaction and honesty are number one and a good reputation is defended with good actions
Please contact me if you need further information
Regards,
Nestor Aguilar
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Business's response - by Ben H.on 4/2/2009
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Dear Friends in cyberspace,
Frostycomputers.com is MSI's premier Notebook partner,
http://www.msicomputer.com/NB/whereToBuy.asp
we are in business to sell MSI laptops and not to be taken advantage of from people who want free laptops.
Please check out our proven good reputation online:
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=frostycomputers&ftab=AllFeedback
http://www.msimobile.com/wheretobuy.aspx
The MSI Laptop complete package was weighted at 16 lbs and 2oz.
Laptop was shipped with signature required delivery, and signed for and delivered on 12/8/2008 @ 1:38 pm,
I have a copy of the scanned signature and tracking information available upon request.
Who signed for this laptop is my question?
Frostycomputers.com is more than happy to work with you to resolve any issues within reason. I have always been able to work out matters to customers satisfaction, our policy is the customer is always right.
Please contact us if you have any questions info@frostycomputers.com
Sincerely,
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