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Review 6/7/2010
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GameMine.com rents video games online. The service was okay to start, I received the games I wanted, but the more desirable games were sometimes unavailable. I realized this would happen, this is not my issue. My issue is that over my month of membership I received two games that were scratched and unplayable. The first one I received (MLB 2k10 for xbox360) played it for 5 minutes until it crashed, saw that it was scratched, and I marked as unplayable and returned it. Eventually I got another game. I then received Red Dead Revolver. This one I looked at right after opening and I saw that it was severely scratched. I tried it anyway, and this one barely loaded, it just got to the menu screen and paused. So I again, marked it as unplayable. Then today (6/7/2010) I received a message that Game Mine.com decided that it was my fault, and charged me $60 for it! Plus an additional $100 for the games I still had out. They claimed that it was a new copy, it wasn't USPS fault and I scratched it and tried to buff it out. I received this game damaged! I don't even own a buffing machine or would even know how to attempt to buff something out. I'm being charged for ridiculous reasons! This company should be avoided at all costs! I will be doing a charge back on my credit card and will hopefully get my money back. If not, please help me!!!!!
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Business's response - by Brent at Gamemineon 11/17/2010
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This is a very disappointing review that GameMine has encountered not only here but in many areas of review on the internet and many online communities. This customer was refunded his money after an investigation on the account. Since this time there have been evaluations internally and there are now safeguards in place to prevent similar situations from arising. GameMine wants to raise the bar on customer expectations and wants to work together to solve any issue that may arise with service.
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