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No customer service. Cancelled order without informing us
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We ordered 10 chaise cushions on July 8, 2020 (a purchase totaling more than $1300). They were supposed to ship within 2-4 weeks, but with COVID, everything is delayed. So I waited 10 weeks to contact them. When I called the toll free number, its a recording that you can NOT check the status of your order via phone because their customer services workers are working from home (aren't we all?). Rather, you have to reply to the email confirmation for your order, and a "ticket will be opened and someone will reach out to you within 4 days. HA! Four days. I waited a full 7 days. No reply. I sent another reply to open another "ticket." Now another week later and I have not received any update on EITHER ticket (one of which is now 14 days old). I went in earlier this morning and somehow navigated to a page when looking at my order and saw that the order was CANCELLED. They never notified me via email - they just canceled the order. It doesn't say when it was cancelled. It could have been cancelled 2 months ago. I would NEVER buy from this company again. Awful service. I learned from my mistake. Beware! And think twice before purchasing from Poly Premium Patios.
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