Complaint
Posted 10/27/2011
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1 Review
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0 Question
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119 Profile Views
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0 Answer
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Trustlinker since 10/27/11
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Review 10/27/2011
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Inconsistent products; poor customer service; inflexible and uncaring implementation of policies.
Purchased Norton Online Family Premier membership 8/2011. This is a product that allows parents to monitor their children's online activity. Sever... Read More »
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Complaint
Posted 2/15/2011
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1 Review
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0 Question
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129 Profile Views
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0 Answer
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Trustlinker since 02/15/11
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Buckingham, PA
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Review 2/15/2011
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How an innovative IT company has morphed into a giant organization unable to act upon its stated promise of generating customer confidence, this is the Symantec lesson. Symantec illustrates the shortcomings of using overseas support technicians wh... Read More »
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Complaint
Posted 12/15/2010
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1 Review
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0 Question
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137 Profile Views
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0 Answer
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Trustlinker since 12/15/10
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Review 12/15/2010
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My complaints appear closely in line with others I have review on here. I had installed Norton Anti-virus package on my computer originally about 2-3 years ago. On April 4th, 2010, I renewed my subscription, having access to the Norton 360 package... Read More »
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Complaint
Posted 12/12/2010
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1 Review
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0 Question
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130 Profile Views
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0 Answer
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Trustlinker since 12/12/10
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Review 12/12/2010
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This company has a good product, but their business practices border on the illegal. They are aggressive on the sales side past the point of dishonesty. When you first buy the product, all is ok, but when you try to renew you are peppered with rel... Read More »
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Review
Posted 11/17/2010
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1 Review
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0 Question
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124 Profile Views
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0 Answer
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Trustlinker since 11/17/10
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Review 11/17/2010
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This seems to be the company's answer to everything and as long as they are legally take money from us they ( thee is another word that comes to mind more fitting here) dont care what there employees do or how much they screw up someone compu... Read More »
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Review
Posted 11/11/2010
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1 Review
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0 Question
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120 Profile Views
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0 Answer
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Trustlinker since 11/11/10
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Review 11/11/2010
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the refund was a start but considering that some where along the line i am out the money that it cost me to fix a problem that your teks said they fixed or your tek's brought on. If you fix something and are paid for it and it is not fixed than yo... Read More »
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Complaint
Posted 11/1/2010
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1 Review
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0 Question
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135 Profile Views
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0 Answer
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Trustlinker since 10/14/10
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Champaign, IL
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Review 11/1/2010
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If I could go back, I would avoid this company at all costs. I switched from McAfee to Norton, which was a huge mistake. The Norton antivirus was not updating properly on my computer and so I granted a Norton tech remote access to my computer. The... Read More »
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Review
Posted 10/31/2010
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1 Review
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0 Question
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114 Profile Views
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0 Answer
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Trustlinker since 10/31/10
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Review 10/31/2010
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On 10-05-10, I contacted your on-Line Customer Service Department with a problem that I was having at the time with my PC-Desktop. She was polite but basically stated that she could not help me. She stated that I would have to pay $99.99 to your r... Read More »
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Complaint
Posted 4/13/2010
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1 Review
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0 Question
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197 Profile Views
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0 Answer
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Trustlinker since 04/13/10
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Piedmont, SC
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Review 4/13/2010
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I did a 30 day trial. I was not at all impressed with the Norton Internet Security product I purchased and they charged my credit card ON the 30th day, the day I was going to cancel it. I chatted with customer service online and they processed my... Read More »
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Review 4/6/2010
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They keep charging me without my permission. I can't email them with out certain numbers that you have to retrieve from your norton software. My computer it was on crashed. I can't even turn it on. I am never going with them again. Read More »
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Business's response - by Lynn Adamson 4/7/2010
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Symantec Customer Support is available 24/7 via email, LiveChat and toll free telephone at 1-800-695-0678. You can access these options by clicking either SUPPORT or CONTACT US on the navigation bar of any page on their website. The direct portal... Read More »
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Review
Posted 4/1/2010
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1 Review
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0 Question
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208 Profile Views
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0 Answer
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Trustlinker since 04/01/10
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Review 4/1/2010
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I woke up this morning and checked my bank account like I do every morning, and I noticed a charge for $69.99 from Norton Antivirus (which is a division of Symantec). Attached to the charge was a phone number which I dialed promptly. The phone was... Read More »
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Complaint
Posted 3/11/2010
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1 Review
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0 Question
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174 Profile Views
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0 Answer
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Trustlinker since 03/11/10
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Powell, OH
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Review 3/11/2010
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They do not deserve any stars but I was not given that option. My computer received a virus that prevented me from downloading Norton. I contacted Norton and was informed by a very pushy sales person that they needed to do a remote access to rid m... Read More »
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Complaint
Posted 2/9/2010
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1 Review
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0 Question
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201 Profile Views
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0 Answer
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Trustlinker since 02/09/10
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Review 2/9/2010
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Norton’s customer service is beyond bad, they are aggressive sales sharks. I installed Norton 360 on my new laptop. I received an email from nortonaccount@symantec.com more than 100 of them in 3 days. I contacted Norton through online chat. Afte... Read More »
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Complaint
Posted 11/28/2009
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1 Review
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0 Question
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202 Profile Views
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0 Answer
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Trustlinker since 11/28/09
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Somonauk, IL
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Review 11/28/2009
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I had a virus and called for help. The virus was so severe that it would not let me install my Norton 360. I was eventually told the only thing that they could do would be to remotely take over my PC to remove the virus. I agreed, handed over my c... Read More »
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Complaint
Posted 11/14/2009
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1 Review
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0 Question
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212 Profile Views
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0 Answer
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Trustlinker since 11/14/09
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Beach Center, CA
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Review 11/14/2009
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Symantec's actions are criminal. How many thousands of credit cards do they charge only to refund the money in three to four business days as they told me. Assuming they process 10,000 credit cards a day and 10% object they generate $54,990 a day... Read More »
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Review
Posted 10/29/2009
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1 Review
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0 Question
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168 Profile Views
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0 Answer
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Trustlinker since 10/29/09
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Charlotte, NC
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Review 10/29/2009
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bad service, charge me withou my consent they said that they email ,i never received an email no even to let me know ang get a chance to cancel it, no customer service manager or supervisor very unhelpful her name ANITA. Read More »
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